Privacy Policy

Reid Green & Co Ltd respects your privacy and is committed to handling personal data in accordance with applicable UK data protection law, including the UK GDPR, the Data Protection Act 2018, and, where relevant, the Privacy and Electronic Communications rules for cookies and electronic marketing.

1. Who we are

Reid Green & Co Ltd is the controller of the personal data described in this policy.

If you have any questions about this policy or about how we handle your personal data, you can contact us at:

Email: info@reidgreenco.co.uk

2. What personal data we collect

We may collect and use the following personal data:

• your name
• your email address
• your company name
• your job title
• your phone number, if you choose to provide it
• the contents of your message, enquiry, or correspondence with us
• basic technical and usage data relating to your use of the website, such as IP address, browser type, pages viewed, and similar website analytics information
• any other information you choose to send to us

We do not ask you to provide sensitive personal data through this website.

3. How we collect personal data

We collect personal data:

• when you contact us through the website
• when you email us directly
• when you respond to an email from us
• when you use the website
• from publicly available business sources, where relevant, if we contact you in a professional or business capacity

4. Why we use your personal data and our lawful bases

Under UK GDPR, we must explain both why we use personal data and the lawful basis we rely on.

We may use your personal data for the following purposes:

To respond to enquiries and correspondence

We use your contact details and message content to respond to you, communicate with you, and deal with requests you send to us.
Lawful basis: legitimate interests, namely operating and administering our business and responding to communications addressed to us.

To manage business relationships

If you contact us, or if we are in contact with you in a professional capacity, we may use your details to maintain records of those communications and manage the relationship.
Lawful basis: legitimate interests.

To send business communications

Where lawful, we may send you business-related communications by email. Where those emails amount to direct marketing, we will do so only where permitted under the applicable rules. For individuals, that generally means consent or another valid basis under the electronic marketing rules; different rules may apply for corporate subscribers such as limited companies.
Lawful basis: legitimate interests and, where required by law, consent.

To operate, secure, and improve the website

We may use technical and usage data to administer the website, keep it secure, understand how it is used, and improve it.
Lawful basis: legitimate interests. Where cookies or similar technologies require consent, we will rely on consent instead.

To establish, exercise, or defend legal claims and comply with legal obligations

We may use and retain personal data where necessary to comply with legal obligations or protect our legal position.
Lawful basis: legal obligation, and/or legitimate interests where appropriate.

5. Marketing

We do not sell personal data.

If we send marketing emails to individuals, we will do so only where permitted by law. UK rules on electronic marketing generally require consent unless a specific exemption applies, and the "soft opt-in" is limited and does not apply to prospective customers in general. Different rules apply to corporate subscribers such as limited companies.

You can ask us to stop sending marketing emails at any time by using the unsubscribe option in the email, where available, or by contacting us at info@reidgreenco.co.uk.

6. Cookies and similar technologies

Our website may use cookies or similar technologies.

Some cookies may be strictly necessary for the website to function. Others, such as analytics or tracking technologies, may only be used where the law allows or where we have obtained any consent required. ICO guidance says consent for non-essential cookies must be clear, informed, and involve a positive action; it is not enough to bury this in a privacy policy.

You can also control cookies through your browser settings. Depending on your settings, some website features may not function properly.

7. Who we share personal data with

We may share personal data, where necessary, with:

• website hosting, analytics, and IT service providers
• professional advisers such as legal, compliance, or accountancy advisers
• service providers who help us manage communications or website enquiries
• regulators, courts, law enforcement, or other authorities where required by law or where necessary to protect our legal rights

We require service providers acting on our behalf to handle personal data appropriately and only for permitted purposes.

8. International transfers

Some of our service providers may process personal data outside the UK. Where that happens, we will take appropriate steps required by data protection law to safeguard the data.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to respond to enquiries, maintain business records, comply with legal obligations, and deal with legal claims. UK GDPR privacy information should explain retention periods or the criteria used to decide them.

In practice:

• website enquiry and contact correspondence is typically kept for as long as needed to deal with the enquiry and for a reasonable period afterwards for record-keeping
• business contact details may be retained while the relationship remains relevant and for a reasonable period afterwards
• technical website data is kept in line with our analytics, security, and operational needs

10. Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal data
• request correction of inaccurate personal data
• request erasure of your personal data
• request restriction of processing
• object to processing
• request transfer of your personal data in a portable format, where applicable
• withdraw consent at any time, where we rely on consent

The ICO says privacy information should explain the relevant rights available to individuals.

To exercise any of these rights, contact us at info@reidgreenco.co.uk.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. The ICO provides details on how to make a complaint on its website.

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page and the "Last updated" date will be amended.